Privacy Policy for KnowMe Service

Effective Date: March 20, 2025
Last Updated: March 20, 2025

KnowMe Service ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our mobile application, web version, and admin panel.

For any questions regarding this policy, please contact us at:
Email: contact@knowme.tn

1. Information We Collect

We collect the following types of information:

a) Personal Information

• Name, phone number, email address, and profile details.
• Payment details for transaction processing (handled by secure third-party payment providers).
• Location data (if enabled) to facilitate service matching.

b) Service Usage Information

• Service requests, bookings, and transaction history.
• Reviews, ratings, and user interactions.

c) Device and Technical Information

• IP address, browser type, and device information.
• Cookies and tracking technologies to enhance user experience.

2. How We Use Your Information

We use collected information to:

• Provide and improve KnowMe Service.
• Process service bookings and payments.
• Facilitate communication between users and service providers.
• Ensure platform security and prevent fraud.
• Personalize user experience and send relevant notifications.
• Comply with legal obligations.

3. How We Share Your Information

Your data may be shared with:

• Service Providers: To fulfill your service requests.
• Payment Processors: For secure transactions.
• Legal Authorities: If required by law or to enforce our policies.
• Third-Party Analytics Services: To improve platform functionality and performance.

We do not sell your personal information to third parties.

4. Data Security

We implement strict security measures to protect your data, including:

• Encryption for sensitive data.
• Secure authentication protocols.
• Regular security audits and compliance checks.

However, no system is 100% secure, and users are encouraged to safeguard their accounts.

5. User Rights and Choices

You have the right to:

• Access, update, or delete your personal data via account settings.
• Withdraw consent for certain data processing activities.
• Request a copy of your personal data.
• Opt out of marketing communications.

To exercise your rights, contact us at contact@knowme.tn.

6. Cookies and Tracking Technologies

We use cookies to:

• Enhance platform functionality.
• Analyze user behavior for improvements.
• Provide personalized experiences.

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain user data only as long as necessary for service provision, legal compliance, and dispute resolution. Upon account deletion, certain information may be retained as required by law.

8. Children’s Privacy

KnowMe Service is not intended for users under 18. We do not knowingly collect data from minors. If a child’s data is found, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and continued use of the platform after updates constitutes acceptance of the revised policy.

10. Contact Information

For privacy-related inquiries, contact us at:
Email: contact@knowme.tn